Quality Statement

BEST Community Development has implemented a quality management system designed on the exacting standards of Australia /  New Zealand AS / NZS ISO 9000:2008 and relevant industry standards including the Employment Services Industry Standards, relevant Disability Services Standards and the Australian Quality Training Framework.

Our understanding of community needs and expectations and the development of the programs, partnerships and services necessary to meet those needs will be driven by our key result areas of:

• Sustainability
• Growth and development
• Accountability

We will ensure the current and ongoing quality of our services and programs through our values of:

• Integrity
• Service excellence
• Social justice  

We strive to be a benchmark community development organisation and through the implementation of our quality management system we seek to continually develop and improve our:

• Leadership
• People
• Customer and market focus
• Strategy and planning
• Success and sustainability
• Innovation, quality and improvement
• Knowledge and information

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